The Service Quality Management Model (SQMM) is a management model aimed at identifying the needs and expectations at touchpoints where services are delivered within organizations, and ensuring that the right service is provided on time with a preventive approach. Through this continuously improvement-focused model, areas for development within organizations are identified. Feedback from the customer base is used to pinpoint problematic areas, which are then improved upon. The Service Quality Management Model is developed by our company with an experienced team, tailored to the needs of the institutions.